Why am I not getting any money? – Payout limits in the online casino

Whoever wins in the online casino cannot always be happy about the total amount. There are often various conditions and payout limits that restrict profit taking. We explain what to look out for and how to deal with it. The joy is great when the reels of the online slot come to a stop on the correct symbols. The amount on the player’s account is gratifyingly large. How do you get the money now – and why don’t I get the whole amount paid in one go? Answers to these questions can be found below. How does a deposit or withdrawal work in the online casino? Online casinos have very different payment terms and payment methods on offer. From classic bank transfers to instant transfers with various services, credit cards, (e-wallet) payment services or prepaid cards, there is usually a broader spectrum for both deposits and withdrawals. The conditions set by the online casino apply. They are – or should at least be – written down in the general terms and conditions that you accept when you register. In good casinos you should be able to see the terms and conditions at any time.

Money or bonuses that you deposit are usually credited to a player or credit account within the online casino. This is where your winnings from different games end up and from this credit account you can place bets in the various games of the online casino, from slot games to table games to sports betting, depending on the offer of the casino. As a rule, however, you are not allowed to simply deposit any amount or have it withdrawn – there are limits. When making deposits, it is normal for about ten euros to be deposited as a minimum deposit. If the minimum limits are much higher, however, you should be careful and maybe look for another casino.

There are different rules for payments, more on this below. You usually have to request a payment in some form. This can be of different complexity and also include the verification of your identity. In addition, certain conditions can be linked to a payout, for example that you have to “convert” winnings a few times before you can withdraw them. This is especially true when using bonuses. If the payment conditions are particularly complicated or the payment periods are extremely delayed, caution should also be exercised. Online casinos licensed in the EU or Germany generally do not cause any problems. Lists of dubious casinos that you should keep your hands on can be found here, among other things. What you also have to reckon with is that the online casino charges a fee for withdrawals and sometimes for deposits. Why are there limits on deposits and withdrawals? In a nutshell, there are two main reasons for deposit and withdrawal limits: economic on the one hand and legal on the other. Economically, limits on deposits and withdrawals are good for the operator of the online casino. The casinos are a business enterprise. The purpose of an online casino is to make money, not to give or give fun to people. The operators of reputable casinos openly admit that. And that’s why the advantage is always on the side of the casino. Leovega’s payout limit Example Leovegas: The payment via Trustly has a maximum amount. (Minimum) limits on the payment mean, on the one hand, smaller administrative expenses. If not every cent amount has to be booked, but only at least ten euros, that’s less work. In addition, your credit is money with which the operator of the online casino can work, pay salaries, pay for the server park and so on. Nevertheless, these minimum limits should not be too large – that speaks for less reputable casinos. Especially when only small amounts are paid out at the same time. Of course, there are also economic reasons for payment limits.

Apart from progressive jackpots (mostly), you cannot usually have other big wins paid out in one fell swoop. In this way, the casinos also protect themselves from possible bankruptcy. Anyone who has paid for something in installments will understand the principle. If you pay a large sum at once, it may simply be missing from the account – perhaps other liabilities can then no longer be paid. With the payout limit, the casino can continue to work economically – even if players have properly cleared. Progressive jackpots from well-known games like Mega Fortune and others are usually not created at the individual casino, but under certain circumstances centrally at the software manufacturer. Therefore, these jackpots are usually excluded from payout limits – but this also regulates the respective terms and conditions of the casino.

the other big area is legal regulations. Online casinos are also supposed to make maximum limits for deposits and withdrawals as well as regulations that bets have to be implemented multiple times before winnings can be paid out, for those “players” who want to “wash clean” money from mostly illegal sources. EU laws against money laundering prescribe certain rules. However, it is more about verifying the identity of the players and the authenticity of their bank accounts. Such rules to prevent money laundering have also come into force in the wake of the stricter rules against international terrorism that have been tightened since 2001. What are the deposit and withdrawal limits? When it comes to deposits, there are usually only limits for each transaction. This usually means there is a minimum deposit amount and a maximum amount that can be deposited per transaction. In some cases, these rules also apply within a certain period of time. Such limits can also be intentionally set by the player in the sense of player protection. If you set a limit, you can only deposit a certain amount into your player account within a certain period. Another form of “limitation” is that usually no cash is accepted, but only the various forms of money transfer from transfer to prepaid. There are several options for withdrawals. So there are limits on the amount per transaction. Large winnings are then paid out in installments. In the case of a mere limit on the amount, you can have multiple transfers in the account at the same time. This is for technical reasons and is less common. In another case there are time limits. Then it is not regulated what amounts are paid out, but it may be the case that you only get one payment per week. As a rule, however, there is a certain maximum limit that is paid out within a certain period. For example, you will then receive a maximum of 2000 euros in a week. So if you’ve won 4,000 euros, for example, it will take two weeks to get all the money. In addition, there are certain conditions, especially in connection with bonuses granted by the casino. For example, it may be that the amounts you have received bonuses on must first be used several times, and you may also have to be in the account for a certain amount of time before you can withdraw them. In many cases, winnings are not paid out because certain conditions have been violated. Every player should read the conditions for bonuses carefully. In some casinos, for example, bonuses may only be wagered on certain games or only certain percentages of a deposited balance may be used in a certain way. Often you will only get paid when your identity is confirmed by a copy of your passport. On the one hand, this takes account of the money laundering laws, on the other hand, it is checked that you are actually of legal age. If withdrawals are delayed for a very long time and new and perhaps strange documents are requested, this speaks for a rather dubious casino.

The simple confirmation of your identity, however, is normal and also mandatory. Sometimes you can only make deposits once your identity has been verified. Often there are also different deposit and withdrawal limits for different means of payment – as well as different credit periods from immediately for e-wallets to several days for bank transfers. There are also exceptions. For example, (certain) progressive jackpots are often excluded from payout limits. In addition, many casinos have conditions for “special” players, ie “VIPs”, “frequent players”, “regular customers” or the like, which, in return, usually receive significantly better payment and deposit conditions for a special membership fee. There may also be payment limits from which amount payments can only be requested.

Since it is your money that is in the player’s account, there should either be no such lower limit in reputable casinos or it should be in the same range as the minimum deposit amount. Where can I find the payment terms? Reputable online casinos value transparency. With online casinos licensed in Germany (i.e. Schleswig-Holstein) or in the EU, you can usually find the general terms and conditions (GTC) quite easily. Of course, almost everyone quickly clicks away when they register somewhere – only a few read everything they sign. However, it is worth taking a look there at the latest if there are any uncertainties. In the terms and conditions of licensed casinos you will find – usually also in German – all the rules for deposits, withdrawals, wagering and bonuses clearly written down.

The payment terms and options should also be listed there. Ideally, there are also the maximum and minimum limits for various payment methods, the possible fees and the average time until credit. You will also find rules for identification and verification – and information on player protection if you want to set your own limits. And – if all else fails – the contact information for support should be found in the terms and conditions and in the imprint of the page. If the terms and conditions seem very cryptic, you realize that you should deposit a lot, but hardly get anything paid out or the terms and conditions are missing or are only printed in Afrikaans (to give an example) – look for another casino.

Even if there is an unfavorable difference between what has to be paid in at least and the amount from which payments are made, caution is advised. So if you have to deposit at least 10 euros, for example, but only get paid from 100 euros. The general terms and conditions and the bonus conditions also contain the special rules regarding where which bets can be placed and under what conditions, especially in connection with bonuses. Under certain circumstances, a profit can be forfeited if these rules are violated.

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